A. Bot is a software application that runs automated tasks(scripts) on the internet. It will mimic human activity and do certain repetitive tasks.

If a normal service has been interrupted due to a false positive, there are few ways you can deal with this. 1. Go to “Policy Setup” > “User Defined” > “IP Allowlist” and whitelist the client IP 2. Go to “Policy Setup” > “User Define” > “URL Allow list” and make a certain URL as Read more about What should I do in the event of a false positive?[…]

AIONCLOUD provides a detailed detection log, where you can view the reason for the block. The log also provides the row data of the HTTP request where the log occurred and highlights the blocked location within the row data, so you can easily check what part of the packet was blocked.

Yes, Sure. You don’t have to use the standard service port. It is possible to register in AIONCLOUD in any ports using web protocol(HTTP/HTTPS). ※ AIONCLOUD supports web protocol only (http/https)

No. AIONCLOUD is available regardless of web server type (Cloud or on-premises)

A Domain Name System (DNS) server contains a registry that maps each domain address to its IP address, and enables users access the relevant site. Originally, your DNS records direct customers or visitors to your web server IP. To be secure your website with AIONCLOUD, you require to change DNS setting to make visitors to Read more about Why do I need to change DNS?[…]

Usually it takes less than 10 minutes if you complete DNS setting properly for a site. But it still appears as Pending DNS Changes, please validate DNS change by using following tools. http://www.dnswatch.info/ http://www.whatsmydns.net/ If these services show the record with the value provided by AIONCLOUD, please wait another one hour. After following direction, it Read more about I am still pending DNS changes.[…]

To use AIONCLOUD WAF service, you need to change the DNS settings of you DNS service (or server). Please refer to the user guide (https://docs.aioncloud.com/en/user_guide) for further help.Links for DNS change on some popular hosting sites below. -Go Daddy https://www.godaddy.com/help/change-nameservers-for-my-domains-664 -Hostinger https://www.hostinger.com/tutorials/dns/how-to-change-domain-nameservers -Wix https://support.wix.com/en/article/adding-dns-records-in-your-wix-account -WordPress Custom DNS

If you do not change your DNS information within 48 hours after registering your domain, you will need to go through the domain registration process again.

-AIONCLOUD’s block page shows up even when the web is accessed in a normal way. -> Log into AIONCLOUD WAF Console, check the log of the access in the ‘Log’ menu, and click ‘Path’ of the log to register it as an exception. -If the browser can’t get a response (ERR_EMPTY_RESPONSE, etc.). -> Check the Read more about What do I do if I run into a problem with my web services using AIONCLOUD WAF?[…]