A. 1.Please check whether the program can be activated when SWG is disabled. 2. If the first step is acting normally, after enable SWG and PLP bypass please check whether the program can communicate with the server. 3. If it still fails in communication please send the information (developer, program name, version) and environment (OS Read more about Server communication error occurs when using SWG. What do I do?[…]

If there is a problem with accessing a specific client program or site, you can set a PAC bypass in the “Policy” menu> “PAC Settings” menu. PAC bypass can be set for each host, URL, destination IP, and client IP. Once the bypass is applied, access is made directly without going through AIONCLOUD SWG proxy.

Go to the “PAC Settings” under the “Policy” menu. On the top right corner, there is a link to the PAC setting guide page labeled “Go to the PAC Setup Guide.” This page has a comprehensive guide to setting up PAC for different browsers. The administrator can share this page by sharing the link or Read more about How can I guide the employees to set up a PAC?[…]

PAC is short for Proxy Auto Configuration and it helps to apply proxy address and proxy bypass list easily. AIONCLOUD uses this PAC to connect to the nearest SWG from the user’s location.

Users, when blocked by a category filter, is greeted with a block page along with a UI that can request a category change. The administrator can view these requests in the “Category Change Reception” menu (under the “Reception” menu) and can approve or ignore the request either to revise the category or simply ignore the Read more about What is the “Category Change Reception” menu for?[…]

Policy priority is decided in the order it appears in the “Policy Management.” You can change this in “Policy” > “Policy Management” > clicking the “Priority Change” button > moving the policies in the order you wish > and then clicking the “Apply” button.

The diagnosis level is made up of three levels: Quick, Normal, and Deep. This setting indicates the length of time to perform the diagnosis per page. There is a difference in the diagnostic time depending on the diagnostic level. The longer the diagnostic time, the higher the probability of diagnosis for Javascript code executed after Read more about What does the diagnosis level mean?[…]

The WMS service performs diagnosis by crawling the site and sending the collected sitemap to AIONCLOUD’s Application Insight Cloud Center (AICC). During the AICC’s diagnosis, additional URL diagnoses can be performed according to the diagnosis result of each page, so the number of URL’s in the sitemap and the number of URL’s in the diagnosis Read more about The number of URL’s in the site map and the number of URL’s in the diagnosis result are different.[…]

If a normal service has been interrupted due to a false positive, there are few ways you can deal with this. 1. Go to “Policy Setup” > “User Defined” > “IP Allowlist” and whitelist the client IP 2. Go to “Policy Setup” > “User Define” > “URL Allow list” and make a certain URL as Read more about What should I do in the event of a false positive?[…]