I was blocked because of the wrong categorization. What should I do?
You can re-categorize category information into the correct category through the ‘Custom’ function.
Category: FAQ_LARGE
Can anyone inside and outside the office use the service?
If you have access to the internet, you can use the service anytime, anywhere, on any network.
Is it necessary to configure the device to use the PAC type SWG?
It is necessary to change the PAC setting of the browser and install the root certificate. If you use the service, the browser will automatically guide you on how to use it.
Is the data stored in the SWG safe?
All HTTP and HTTPS traffic is inspected for filtering, but no data is saved if it does not violate the policy. If the security rules are violated, the detection log is recorded and the detection log is encrypted and stored safely.
Would my service speed decrease by using the SWG?
AIONCLOUD is located in 40 IDCs in 15 countries and our clients are connected to the IDC that is closest to their physical locations.
We are providing user defined service port besides standard service port(80 or 443). Does AIONCLOUD support user defined server?
Yes, Sure. You don’t have to use the standard service port. It is possible to register in AIONCLOUD in any ports using web protocol(HTTP/HTTPS). ※ AIONCLOUD supports web protocol only (http/https)
Does AIONCLOUD apply on web servers in cloud infra only?
No. AIONCLOUD is available regardless of web server type (Cloud or on-premises)
Why do I need to change DNS?
A Domain Name System (DNS) server contains a registry that maps each domain address to its IP address, and enables users access the relevant site. Originally, your DNS records direct customers or visitors to your web server IP. To be secure your website with AIONCLOUD, you require to change DNS setting to make visitors to Read more about Why do I need to change DNS?[…]
I am still pending DNS changes.
Usually it takes less than 10 minutes if you complete DNS setting properly for a site. But it still appears as Pending DNS Changes, please validate DNS change by using following tools. http://www.dnswatch.info/ http://www.whatsmydns.net/ If these services show the record with the value provided by AIONCLOUD, please wait another one hour. After following direction, it Read more about I am still pending DNS changes.[…]
How do I change my DNS information?
To use AIONCLOUD WAF service, you need to change the DNS settings of you DNS service (or server). Please refer to the user guide (https://docs.aioncloud.com/en/user_guide) for further help.Links for DNS change on some popular hosting sites below. -Go Daddy https://www.godaddy.com/help/change-nameservers-for-my-domains-664 -Hostinger https://www.hostinger.com/tutorials/dns/how-to-change-domain-nameservers -Wix https://support.wix.com/en/article/adding-dns-records-in-your-wix-account -WordPress Custom DNS
